At Noor Madish Online Store, we strive to make your shopping experience as smooth and convenient as possible. Our Shipping & Delivery Policy outlines all the information you need regarding the delivery process for orders within Saudi Arabia.
Shipping Locations
Currently, we offer shipping throughout Saudi Arabia. Unfortunately, we do not offer international shipping at this time.
Shipping Timeframes
Once your order has been successfully placed, we begin processing it immediately to ensure prompt delivery. Processing times typically range between 1-2 business days, after which your order will be shipped. Delivery times vary depending on the location and selected shipping option:
- Standard Shipping: 3-7 business days.
- Express Shipping: 1-3 business days (additional charges may apply).
Please note: Shipping times may be affected by weekends, public holidays, and unforeseen circumstances.
Shipping Fees
Shipping fees are calculated based on the total weight of your order and the chosen delivery option. Shipping charges will be displayed at checkout before finalizing your order.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this tracking information to monitor the status of your shipment until it arrives at your location.
Delivery Process
To ensure a smooth delivery experience, please provide accurate contact information and a complete delivery address when placing your order. If the delivery personnel are unable to reach you at the designated address, they will make additional attempts as per our delivery partner’s policy. For any assistance with delivery, feel free to reach out to our customer support team.
Failed Deliveries & Redelivery
In cases where delivery fails due to incorrect address information or the recipient being unavailable, we will work with our logistics partner to reschedule the delivery. Additional delivery charges may apply for redelivery attempts if the initial delivery failed due to customer-related reasons.
Damaged or Missing Items
We take the utmost care to ensure that your items arrive in perfect condition. If you receive damaged items or find any items missing from your order, please contact our customer support team within 24 hours of receiving your package. We will investigate and arrange for a replacement or refund as necessary.
Changes to Shipping Information
If you need to change your shipping address or delivery date after placing your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.
Contact Us
If you have any questions or concerns about your shipment, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your order arrives on time and in excellent condition.
Thank you for choosing Noor Madish for your shopping needs!